Cancellation Policy & Booking Conditions

Cancel less than 24 hours prior to arrival or during stay	forfeit full payment due
Cancel less than 72 hours prior to arrival	forfeit full deposit
Cancel between 72 hours to 21 days prior to arrival date	forfeit 50% of deposit
Cancel 21 to 28 days prior to arrival date	forfeit 25% of deposit
Cancel at all other times	forfeit 10% of deposit
Conditions of Stay All accommodation is allocated according to availability. Requests for particular types will be granted where possible. The owners and the management will not be held responsible for: Any loss or damage to the property or possessions of any guest or visitor, whether such damage was caused by fire, theft or otherwise, or by negligence or the wrongful act of anyone in the employment of or acting on behalf of the owner/management. Any personal injury of what so ever nature, sustained by a guest, visitor, whether such injuries were sustained by the negligence   or wrongful act of anyone employed by the owner/management or any other person or by the defective functioning of any apparatus or appliance of the owner/management. Any person who signs the check in document and who is accompanied or visited by any other person, or who is accompanied or visited later by any other person, safeguard the owner/management against any responsibility towards any person in the instances explained in the conditions in paragraph 1.1 and 1.2. The guest by completing and signing this booking form, warrants that he/she is duly authorized to sign for and bind all persons represented by him/her or for whom he is responsible to those conditions of residence and failing such authority, aggress to be personally liable for all amounts arising from the residence of himself/herself and his/her party at The Beach Lodge Payment & Outstanding Charges A 50% deposit is required to make a booking; final balance of the accommodation payment   paid on prior on day of check in. To speed check-in we can take this final payment prior to arrival so let us know if an alternative card is to be used before this date. On confirmation of booking, full credit card details should be provided as security. All outstanding charges on properties, not paid for at time of departure, will automatically be deducted from guests credit card; this includes late checkout, laundry, taxi services, breakages, loses and anything else related to your stay. Number of persons Overnight accommodation is strictly according to the no. of persons as per the reservation document. Should manager find more persons than those stated it is totally up to his/her discretion to ask the guests to vacate the property Amendment charges In the event of you wishing to alter your details of a confirmed booking of accommodation there   will be an amendment charge of R100. All amendments must be confirmed to us in writing. Alterations and cancellations by us Though it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control, we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements. Arrival & departure times Check-in is from 14:00. Whenever possible we will try to accommodate an earlier check in (after 9.30am weekdays or 10.30am weekends/public holidays) but unless the previous night is booked this is not guaranteed. We are happy to store luggage but unfortunately our reception has no changing facilities. We require to take photo-copy(s) of your ID or passport upon arrival and to complete a registration form. For all arrivals after 20:00 weekdays we can arrange an airport transfer service to bring you directly to our reception at a additional cost to you; please let us know your arrival flight details. Late Check-ins   Please come to reception the following day for us to take photo-copy(s) of your ID or passport and complete our registration. Checkouts are up to 11am. If you intend to leave early before reception is open then please settle your account the day before and you can leave the key with our security guard. Late check-outs can be arranged if the property is available and only with prior notice. An additional fee is applicable; up to 16:00 high season R300 and low season R100, after 16:00 full daily rate applies. All times are at the discretion of management. Children Under 3 years stay free of charge; children 12 years and younger are charged 50% of a full person rate. Children are the responsibility of parents at all times. Smoking For the comfort of all guests we do not allow any smoking inside The Beach Lodge. Smoking is permitted on all exterior terraces, balconies and decks unless marked or instructed otherwise.  If discovered smoking guests will be charged a penalty payment to cover the cost of dry-cleaning and smoke damage. Complaints If you have any problems during your stay, please contact a member of the management team. Behaviour The guests staying at our lodge are responsible for the correct and decent behaviour of his/her party. Should the guest and his/her party behave in such a manner that is not acceptable by civilized standards, the management may ask the client and his/her party to vacate the property.